Know Before You Go!

It is the hottest night of the summer, on record, my air conditioning is not cooling as it should and the telephone on my night table is buzzing like crazy. I glance at the time, it is 5:20 AM. At first I thought is was just a bad dream but when my client shouted for the third time, "my passport is expired, what the hell do I do", I was awake and sweating profusely.

This esteemed client, who had insisted for months that his passport was valid, was trying to board a flight, with his family of six (6), from Wisconsin to JFK and their connection to Venice, Italy, to start a long planned 12-night Mediterranean cruise. I wanted to shout back, "what do you want me to do about that" but of course I didn't; I advised him to use his driver's license and board his flight to NY. Once in NY he could get to the passport office on Hudson Street, in Lower Manhattan and hope that they would renew his passport in a few hours.

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